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Regulations

Regulations of the Warsaw Commuter Railway (WKD):

Regulations governing the carriage of people, items and animals binding for Warsaw Commuter Railway Ltd (WKD)

Templates of documents to the Regulations governing the carriage of people, items and animals binding for Warsaw Commuter Railway Ltd (WKD)

WKD Ticket Tariffs for the carriage of people and luggage

Binding laws and regulations:

Act of 20 June 1992 on entitlements to discount tickets and free rides on the means of public transport with subsequent amendments (Journal of Laws from 2012 item 1138).

Table of entitlements to discount tickets and free ride.

Transport Act of 15 November 1984 with subsequent amendments

Regulation of the Minister of Infrastructure of 23 November 2004 on the regulations governing the railway area, the trains and other railway vehicles.

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers' rights and obligations.

Information concerning the rail passengers’ rights and obligations may be found on the website of the Polish Office of Rail Transportation: www.utk.gov.pl

The European Commission designed a special internet website, where you can find the summary of the Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers' rights and obligations. (European Law Journal 315 of 03.12.2007, p. 14).

The six fundamental rights when travelling by train:

  1. Buying your ticket without any hassle
  2. Travelling in safety
  3. Equal service for passengers with reduced mobility
  4. Information on accessibility for passengers with reduced mobility
  5. Compensation in case of injury or death and liability for luggage
  6. Protection from rail companies failing

The office supervising observance of the passenger rights in rail transportation:

Polish Office of Rail Transportation
Aleje Jerozolimskie 134
02-305 Warsaw
helpline number: 801 044 080 or 22 460 40 80
e-mail address: pasazer@utk.gov.pl